FREE SHIPPING IN DUBAI ON ALL ORDERS!

FAQs


Return Policy

We are committed to quality products and your satisfaction is important to us!

How to return your damaged product
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt in its original packaging and receive a replacement or a credit for the price of the product. Shipping charges will not be refunded.
Choose from two ways to return:

Expedited Photo Returns
If your order arrives in less than satisfactory condition we offer a hassle-free photo return option to speed replacement. Claims for damage must be made within 3 days of receipt of goods.
Here's how:

1.Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).

2.Attach your photos to an email and send them to hello@printzlab.com.  Please include your order number, shipping ID or item number, a brief description of the reason for the return, and whether you'd like a replacement or a refund.

3.You will receive an email within 24-48 hours confirming that your photo return is being processed.

4.If your photo return is confirmed, we will arrange collection and will process the replacement based on your photos. 

If the damage or quality issue is not apparent in the photo, you will be required to return the item at your expense before the return can be processed.

How to return your undamaged product
It’s ok to change your mind. If for whatever reason you decide an item just isn’t quite right, we will happily offer you a store credit for the full value of your purchase. Ship your item back to us within 30 days in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a traceable method. 

Shipping & Delivery

What type of packaging do you use?
Framed items and stretched canvases are packaged securely with bubble wrap and corner protectors.

How do you ship & when will my art arrive?
UAE orders are delivered with our fleet or through a local courier companies via a traceable method. FREE delivery in the Dubai for orders. over $150.  Abu Dhabi & all other emirates  incur a flat delivery fee of $25.

International orders are available in the following countries; Bahrain, Kuwait, Oman, Saudi Arabia, Qatar. Packages are shipped via courier and chargeable at A FLAT FEE OF $70 for packages up to 20kg.

For all UAE orders, standard processing time is 5 working days and up to 14 working days for international orders. 

How do I track my order?
As soon as your art ships, we'll send you a confirmation email that includes a tracking number from the courier company. 

Ordering

Can I cancel my order?
To cancel an order that has not yet shipped, have your order number available and contact our Customer Support Team at 971-4-388-1516 or email hello@printzlab.com. We are unable to process cancellations for items that have already shipped. We are unable to add additional items to existing orders or substitute individual items. You will need to cancel your existing order and place a new one.

What is your turnaround time?
Typically items on order can take up to 14 business days to process allowing additional time for shipping.  This shipping time is an estimation and not a guarantee.  Larger canvases and large quantity orders may take longer to produce.  If your item is needed by a certain date, please contact us so that we may assist you in this matter.

I need my order by a certain date, can I expedite an order?
If you need the order by a certain date, please contact our Customer Service team as soon as possible.  If you have an extremely tight turnaround time, please call us during business hours at 971-4-388-1516.  We are usually able to accommodate special requests. Expedited orders do incur an extra charge, which will be quoted by a Customer Service representative.

Does the image on your site accurately represent what I will be sent?
We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or prints may vary. If you are not satisfied with the product you receive, you may return it within 30 days for a store credit.

How accurate are the item dimensions listed on your web pages?
PrintzLAB verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (4cm). If you are not satisfied with the product you receive may return it within 30 days for a store credit.

What are your hours?
Our Customer Service team is available for live help 7 days a week from 10am- 10pm UAE Time.

Will my order ship in one big box or in multiple pieces?
Your order is shipped as each piece is completed, so it is possible that each item will ship separately.  If you have multiple items on the order, they may ship in different boxes on different days. We endeavour to ship all items together.

What company do you ship through?
We ship using our fleet within the UAE and Aramex or UPS internationally. 

Product

What are your payment options?
We accept US$ and accept all major credit cards such as Visa and Mastercard as well as Paypal

How are items printed and framed ?
All prints are produced on Epson giclee printers using archival inks guaranteed to last up to 75 years. Our printers create museum quality prints at high printing resolution. Produced on medium weight cover stock paper.  All Prints are framed behind glass within our standard 3.5cm wide by 2 cm deep black wood frame and are single white matted.

How is the canvas printed & stretched?
We use a propriety blend of canvas that is stretched over 3.5cm wooden stretcher bars. We print on artist's grade canvas using archival inks. All of our canvases have UVB protection built in to protect against fading and moisture and are designed to last for over 100 years.

Do you include hanging hardware with your canvases and framed prints?
Yes. The type of hangers varies depending on the size and type of items in the order. The hardware included will work on most walls.  If you have older walls or special finishes please take this into consideration before installation. If you have any questions regarding the hanging hardware provided, please do not hesitate to contact our Customer Service department.

Can I hang my product outside?
Our products are designed to be displayed indoors only and should not be exposed to water or direct sunlight.

Will the colours shown on my monitor be exactly how the image prints?
The colours shown on your monitor may be close to what is printed, but we cannot guarantee a perfect match.  If you have any questions about an image or special considerations, please do not hesitate to contact our Customer Service team.

Do you offer frames for your canvases?
Yes, we offer a float frame option for our canvases.  The float frame comes in three different finishes: Black, Silver and Walnut. Please contact our Customer service Department about adding frames to canvases.

Can I order a custom size?
We can typically accommodate custom sizes on certain items.  Please contact our Customer Service Team  to request a custom quote.  Sizes are based on whole inches, as we are not able to accommodate fractions of inches.

Do you offer unstretched/rolled canvases?
We prefer to stretch the canvases in house but can offer rolled canvases upon request.   We guarantee the quality of the print for our rolled canvases, but do not cover any damage incurred during stretching through a second party. 

My photo needs retouching, do you offer this option?
We currently offer basic retouching options such as red eye, resizing, resolution enhancements for our photo to art products via online purchases.. If you are in need of major retouching on your image, please visit our nearest framing and printing center for a consultation with our graphic designers.

How do I take care of my art?  Do I need to clean it?
Typically your framed art or canvas will just need a light dusting every now and then.  If you find that you need to spot clean the canvas, use a damp cloth that has only water on it.  Chemicals can react with the ink and ruin the canvas. Avoid placing you art in direct sunlight.

Do you have a store that I can visit?
We are available in store at our framing center and online, We have a great customer service team available to assist you with any questions!  Click here for our contact information.